Terms and Conditions

Acceptance of Terms and Conditions:  By using this Site, or accessing any information on this Site, you agree to these Terms and Conditions. If you do not agree to the following Terms and Conditions, do not use the Site or download any materials from the Site. These Terms and Conditions may be amended at any time by us without notice to you. They will be updated periodically and you should review these Terms and Conditions prior to using this Site, and again from time to time when you return to this Site.

Cancellation:   No Cancellations.  By submitting an order online thorough the website or by phone, once the order is accepted by it's submission, every order will be fulfilled.  NO CHANGES CAN BE MADE.  Once the order is submitted, the credit/debit card is authorized for the charge in the amount of the order that has been placed.  Any additional items will require a subsequent purchase.

Copyright Information:  We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Klein Pickups LLC with the following information: (a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) Description of the copyrighted work that you claim has been infringed; (c) A description of where the material that you claim is infringing is located on the Site; (d) Your address, telephone number, and email address; (e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Editing, Deleting, and Modification:  We have the right, in our sole discretion, but not any obligation, to refuse to post, modify or remove any material submitted to or posted on the Site and to terminate, change, or suspend any aspect of the Site at any time. Without limiting the foregoing, we have the right to remove any material that we in our sole discretion, find to be in violation of any provision hereof or otherwise objectionable in our sole discretion.

Indemnification:  You agree to indemnify, defend and hold harmless us, our affiliates, and our respective directors, officers, employees, and agents from any liability, loss, claim and expense, including without limitation, reasonable attorney's fees, related to your violation of these Terms and Conditions.

Limitations on Information:  In compiling this Site, we have made a determined effort to present its contents accurately. However, reliance on the contents of this Site for any purpose by you is at your sole risk. Neither we nor our affiliates shall be responsible for any errors of any kind (typographical or otherwise).

Order Acceptance:  The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Klein Pickups LLC reserves the right, without notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Payment Policies:  As a customer of Klein Pickups LLC, you are responsible for, and agree to pay promptly all charges associated with your order.  In the event a check is returned or electronic payment is denied, Klein Pickups LLC may impose a fee to cover the cost of any charges incurred.  Customers shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Klein Pickups LLC may incur in its efforts to collect any unpaid balances.  

Prices:  Prices subject to change with out notice.  ALL PRICES ARE NON-NEGOTIABLE. 

Privacy Policy:  Our Privacy Policy, as it may change from time to time, is a part of these Terms and Conditions. Neither we nor our affiliates shall be liable to you for any damages, including without limitation, indirect, special, incidental, or consequential damages, that may result from any violation of the Privacy Policy.

Refunds:  Klein Pickups LLC will offer a store credit on orders returned and received at our office with in 14 days from date of purchase.  Custom Orders are not returnable.  Custom orders comprise of any alteration of a stock set of pickups, ie beveling, aging, relic’d, changing the specifications, wind, wire, or dimensions.  Refunds will be issued for pickups in NEW Condition, full leads, unaltered, & receipt and must be made (and received in our shop) with in 14 days from date of purchase, subject to a 15% Restocking Fee, no exceptions.  Guitar parts are not returnable and are sold as is.  We hold all rights to refuse any return or exchange for any reason.   If you do not return the covers, screws, springs or rubber tubing, you will be charged a replacement fee.

Return Policy  You must contact Klein Pickups LLC for a Return Authorization (RA) for any return packages.  Customer is responsible for return shipping costs.

Security. Klein Pickups LLC has put various security measures into place to protect against the loss, misuse or alteration of your personal information. For example, we encrypt your personal information, including your credit card number, whenever that information is transmitted over the Internet using triple key encryption technology by Secure Server Certification Authority RSA Data Security Inc. US and a VeriSign SSL (Secure socket Layer), to safeguard your Internet transactions. VeriSign, Inc. is a leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, web sites and consumers to conduct secure communications and transactions over the Internet and private networks. Browsers that allow for SSL Technology Ordering from our web site require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs. You will not be able to use Secure Mode if you have an older version of an Internet browser that does not support secure transactions, of if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions.

Shipping.  Shipping is conducted by several methods & carrier companies.   Most common types are by the United States Postal Service (USPS), the United Parcel Service (UPS), & DHL.  All shipping and handling charges are prepaid by the customer at the time of ordering.   Applicable shipping charges apply to every order.  If an invalid or unsupported method of shipping is selected, the customer will pay the difference prior to any product being dispatched.  Orders for loaded pickguards are only shipped to international destinations by the carrier USPS Express Mail International (USPS EMS) or DHL Express and if a different method of shipping is selected, Klein Pickups LLC will charge the monetary difference up to the price of USPS EMS or DHL Express.  Orders for parts, which are defined as any part sold on the Klein Pickups site that is not a sound sensing pickup, can be shipped by USPS Mail.  Any parts that are ordered in conjunction with pickups must be shipped by the appropriate carrier, USPS Express Mail, UPS, or FedEx.  Any orders that select USPS Mail and are for contents other than just parts will be charged the difference to the lowest approved carrier, UPS Ground.  If for any reason you have a question about the shipping of your product following the carrier who takes possession, you need to contact that carrier direct.  Klein Pickups LLC is not held liable in any instance when a parcel is lost, stolen, damage, or defective due to carrier mishandling and all question, concerns, comments need to be directed to the appropriate carrier.   www.ups.com, www.usps.com, www.fedex.com, www.dhl.com is where all of the carriers contact information can be easily accessed.  Should you have concern over a lost package & you have selected to have your purchase insured, you need to first contact the delivery carrier whom has possession of your parcel, begin an inquiry into the location of your parcel.  Should there be any need for our assistance during this process, contact Klein Pickups LLC through our contact page & we will gladly be of as much assistance to providing any documentation that the carrier service might request.  

Warranty:  Klein Pickups LLC warranties all new pickups for a period of 1 year, guaranteed to be free from manufacturing defects.   Pickups purchased in an OEM Guitar must contact the OEM Guitar manufacturer.  Any alterations done to the pickup will void the warranty.  Any re-soldering of the leads will void the warranty.  Cutting of the leads will void the warranty.  Broken lead wires that connect to the coil are not covered under warranty.  Any removal of tape, baseplates, covers will void the warranty.  Corrosion due to misuse and abuse is not covered under warranty.   We monitor and check all pickups several times during the manufacturing process, if you should have an instance occur where you need service, please send the pickup back for us to evaluate.   We will make the determination if the pickup will be covered under warranty or if a repair is necessary.  All warranty & repairs will be made at our sole discretion.